Routines, Tools, and Capability Building. At the brink of the pandemic, organizations rushed to provide new collaboration tools and working routines that would enable their employees to rapidly adapt to working from home. But did these tools and routines succeed?
It is time to assess what worked and what didn’t. Were Zoom breakout rooms better than collaboration tools like Trello, for instance? Identifying and understanding how and why certain tools are being used (or are not being used) will allow teams to address issues. Studying highly effective teams and their behaviors, routines, and use of tools can help managers across the organization scale best practices across teams. What capabilities—specific knowledge, skills, and attitudes—do these employees and leaders have? How can the organization enable them to teach others? Rarely do tools alone suffice. People need to undertake deliberate practice to build new habits and muscles to get the full value of any change.
Cybersecurity and Internal Data Security. If employees are working from home on unsecured networks, the risk of external cyber threats is increased, which means that organizations will need more cybersecurity experts. This need will grow as more employees work in a hybrid environment; unpredictable environments increase the risk of security breaches.
Additionally, the limited supervision of remote workers, even for critical tasks, heightens the company’s vulnerability to data security issues internally. To reduce data security risk, companies must ensure that they restrict access to sensitive information to select employees, institute data access expirations, implement multistep (and multiperson) approval processes for any information sharing, and limit access to sensitive information to certain working hours. Only 30% of cybersecurity is technology. The other 70% is culture, behavior, and awareness. Developing programs to build a cyber- and data-secure culture must be on the immediate priority list.
Coaching and Development. Informal coaching moments that might have happened at the end of meetings have given way to quick transitions from one call to the next. Teams and leaders need to make time to give feedback for the sake of coaching and development. They need to find moments of spontaneity to check in with colleagues.
Leaders must also ensure that they dedicate comparable attention to onsite and remote employees.
There is also a clear need to ensure that teams continue to grow and learn during these times, given the rapid-fire rate of change and the focus on execution. It is important that leaders adjust their thinking and be deliberate and thoughtful when coaching their staff and each other.
Productivity and Performance Management. Being present is not the same as being effective and productive. Companies may have implicitly married presence to performance in the past, but they have been forced to change this notion in the new remote environment. Remote work has helped move performance metrics from inputs to outputs. For roles that do not have quantitative output measures, companies like Apple and USAA have leveraged net promoter scores from internal customers to serve as important measures of productivity.
Effectively measuring productivity is just a single piece in the broader performance management puzzle. Companies must recognize that the daily tasks and performance targets of many roles have changed dramatically as a result of the pandemic-induced workplace shifts. One key to performance management will be adjusting productivity and performance expectations to align with changing roles and updated company performance goals that come with the shifting economic and social environment.
Leaders must also institute a process for reviewing how promotions, bonuses, and overall performance scores compare across remote and onsite employees. Introducing this process will ensure that employees are evaluated and rewarded in a comparable manner.
Senior Leadership and Culture. In the face of COVID-19, organizations came together and acted swiftly and across boundaries to get things done. That positive culture should be sustained. Companies can also treat this time of flux as an opportunity to eliminate lingering negative aspects of the past culture: face time, hierarchy, personal connections, and lack of diversity.
Leaders have had to find new ways to connect and build virtual social intimacy.
With everyone working remotely, leaders have had to find new ways to connect and build virtual social intimacy. Those efforts have paid off. COVID-19 has leveled the playing field for remote and flex workers. They no longer struggle to have their voices heard in a meeting or miss out on hallway chatter and the social bonding that happens before and after meetings. The relationship between company leaders and the workforce is different now too. Leaders are no longer in their intimidating executive suites. They are on screen from home, with kids and pets in the background and needing haircuts just like everyone else.
To reap the benefits of remote work, leaders must take action to maintain and even improve the positive culture. They should model the change and work remotely as well, using a hybrid model. For instance, they might work remotely for two days a week. Organizations are looking to the C-suite more than ever.
Recruiting and Onboarding. Tomorrow’s workforce is just as important as today’s. While it is natural for leaders to spend a large majority of their time thinking about how best to position their existing employees for success in remote settings, they must not lose track of how to adjust the recruitment and onboarding of new employees in a remote setting.
For recruiting, HR leaders can accelerate tech-enabled recruiting methods, such as video interviewing, automated resume review, and gamified evaluations. For onboarding, companies need to determine what a remote “day 1” and “onboarding week” will entail. Virtual coffee chats, welcome videos with greetings from current employees, and virtual networking can work wonders to foster engagement and immediate buy-in.
No matter the recruiting and onboarding approach taken, leaders must be sure that best practices are shared across the organization to enable a standardized approach and clear expectations moving forward.
The abrupt and forced transition to remote work was, by all accounts, a big success. Why stop there? Even though restrictions are lifting, organizations do not need to return to all of their old ways of working. Rather than taking a “yesterday, forward” approach that resets the clock to pre-COVID-19 days and reseats all employees at their onsite work stations, organizations can choose a “tomorrow, backward” philosophy that embraces a future built on the lessons of these last few months of remote working. From that foundation, organizations can establish a deliberate future for remote, onsite, and hybrid working models in ways that deliver the greatest value.
https://www.bcg.com/publications/2020/remote-work-works-so-where-do-we-go-from-here?